Salesforce Certified Nonprofit Cloud Consultant

Which component is included in determining the time shown for a Shift if the Job's Volunteer Website Time Zone is not set?

1. Campaign's Volunteer Website Time Zone

2. User's Salesforce Time Zone

3. Site Guest User Profile's Time Zone

4. All of the above

The correct answer is: Campaign's Volunteer Website Time Zone

The time shown for a Shift, when the Job's Volunteer Website Time Zone is not configured, defaults to the Campaign's Volunteer Website Time Zone. This prioritization ensures consistency across the different time context in which opportunities for volunteering are presented to potential volunteers. The Campaign’s settings are typically established to provide a coherent experience based on where the campaign is centered or primarily operates. In instances where the Job does not have its own time zone specified, relying on the Campaign's Volunteer Website Time Zone streamlines the process since campaigns often serve as an overarching framework that encompasses multiple jobs and shifts. The other components, such as User's Salesforce Time Zone and the Site Guest User Profile's Time Zone, are relevant in other contexts but do not take precedence in this particular scenario. Therefore, focusing on the Campaign’s Volunteer Website Time Zone as the source of truth for determining the Shift time ensures clarity and consistency for volunteers interacting with the platform.