Salesforce Certified Nonprofit Cloud Consultant

What occurs when you add or remove a Contact from a Household?

1. The Household name remains the same

2. The Household name is automatically updated

3. The Household details are locked

4. No changes are made to the Household

The correct answer is: The Household name is automatically updated

When you add or remove a Contact from a Household, the Household name is automatically updated to reflect any changes in the composition of the Household. This functionality ensures that the name accurately represents the current members of the Household, which is critical for reporting and record-keeping in a nonprofit context. By automatically updating the Household name, Salesforce helps maintain clarity and consistency in how Households are identified and managed. For instance, if a Contact is removed who was a primary contact for that Household, it might become necessary to revise the name to align with the remaining members. Similarly, adding a new Contact can prompt a name change if the new member’s identity is relevant to how the Household is referenced. The other options do not accurately describe how Salesforce manages Household names. For example, stating that the Household details are locked implies that no modifications can be made, which is misleading since the system allows for dynamic changes based on contact management. Furthermore, the notion that no changes are made to the Household contradicts the foundational principle of Salesforce regarding real-time data updates, particularly in nonprofit management contexts.